“Sorrel King taught us a physician (doctor) can learn a lot about a patient by listening to the family. ¬†Physicians and nurses need to stop seeing families as an INTERFERENCE but as an opportunity to improve patient safety.

It has been shown that patient outcomes improve when patients and their families more actively participate. It is also a moral imperative to involve patients and their families in the care”.¬†

Peter Pronovost
Author Smart Hospitals Safe Patients and winner of MCArthour Genius Award